📋 Legal

Terms of Service

Terms and conditions for using our services.

Last Updated: February 5, 2026

These Terms of Service ("Terms") govern your use of services provided by Summit BnB Property Management LLC ("Summit BnB," "we," "us," or "our"). By engaging our services, you agree to these Terms. Please read them carefully.

1. Services Provided

Summit BnB provides the following services for vacation rental properties:

  • Turnover Cleaning: Professional cleaning between guest stays
  • Hot Tub Maintenance: Chemical balancing, cleaning, and maintenance
  • Snow Removal: Driveway and walkway clearing services
  • Guest Support: Communication and issue resolution assistance
  • Property Inspections: Pre-arrival and post-departure checks

2. Service Agreement

Booking and Scheduling

  • Services must be scheduled through our approved booking channels
  • We require accurate property information and reservation calendars
  • Property access (codes, keys, lockbox information) must be provided in advance

Service Scope

  • Each service is defined by its scope as outlined in your service agreement or quote
  • Additional services beyond the scope may incur extra charges
  • We reserve the right to refuse services if conditions are unsafe or unsanitary

3. Property Owner Responsibilities

As a property owner using our services, you agree to:

  • Provide accurate property information and timely calendar updates
  • Ensure adequate supplies (linens, toiletries, cleaning products) are available
  • Maintain property in good working condition
  • Notify us promptly of any property issues or special circumstances
  • Provide safe and accessible property conditions for our team

4. Pricing and Payment

Rates

  • Service rates are as quoted in your service agreement or current pricing schedule
  • Rates may vary based on property size, condition, and service requirements
  • We reserve the right to adjust pricing with 30 days' notice

Payment Terms

  • Invoices are issued monthly for services rendered
  • Payment is due within 15 days of invoice date
  • Late payments may incur a service fee of 1.5% per month
  • We reserve the right to suspend services for accounts more than 30 days past due

5. Cancellation Policy

  • 24+ hours notice: No cancellation fee
  • Less than 24 hours: 50% of service fee may apply
  • No-show/Locked out: Full service fee may apply

Last-minute booking changes due to guest cancellations will be handled on a case-by-case basis.

6. Liability and Insurance

Our Liability

  • Summit BnB carries general liability insurance for our services
  • We are responsible for damage directly caused by our team's negligence
  • Liability is limited to the cost of repair or replacement of damaged items
  • Claims must be reported within 48 hours of service completion

Limitations

We are not liable for:

  • Pre-existing damage or wear and tear
  • Damage caused by guests or third parties
  • Consequential damages, lost revenue, or lost bookings
  • Items of extraordinary value not disclosed in advance
  • Issues arising from inaccurate property information

7. Quality Guarantee

We stand behind our work. If you are not satisfied with our cleaning service, notify us within 24 hours and we will return to address any missed items at no additional charge. This guarantee does not apply to issues caused by guests after our service.

8. Independent Contractor Status

Summit BnB operates as an independent contractor, not as an employee or agent of property owners. We maintain our own insurance, equipment, and work practices.

9. SMS/Text Message Terms

By providing your mobile phone number and opting in to receive text messages from Summit BnB, you agree to the following terms:

Program Description

Summit BnB Property Management LLC sends text messages for reservation confirmations, check-in/check-out reminders, property updates, cleaner work notifications, and guest support communications including AI-powered assistance.

Message Frequency

Message frequency varies based on your reservation status, property needs, or work assignments. You may receive multiple messages during active reservations or work periods.

Costs

Message and data rates may apply. Contact your mobile carrier for details about your text messaging plan.

Opt-Out Instructions

To stop receiving text messages from Summit BnB, reply STOP to any message. You will receive a confirmation message and no further texts will be sent.

Help

For assistance with our SMS program, reply HELP to any message or contact us:

Consent

Consent to receive text messages is not a condition of purchase or service. You may opt out at any time without affecting your reservation or service.

10. Confidentiality

We treat all property information, access codes, and personal details as confidential. Information is shared only with team members who need it to perform services.

11. Termination

Either party may terminate the service relationship with 30 days' written notice. We reserve the right to immediately terminate services in cases of:

  • Non-payment of invoices
  • Unsafe property conditions
  • Abusive or threatening behavior toward our team
  • Violation of these Terms

12. Dispute Resolution

Any disputes arising from these Terms or our services shall first be addressed through informal negotiation. If unresolved, disputes shall be subject to binding arbitration in Summit County, Colorado, in accordance with Colorado law.

13. Modifications

We may update these Terms periodically. Continued use of our services after changes constitutes acceptance of the updated Terms. Material changes will be communicated via email.

14. Contact

For questions about these Terms, please contact us: